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Privacy Policy

Privacy Policy for The Honest Handyman
Last updated: March 20, 2026

This Privacy Policy explains how The Honest Handyman LLC (“we,” “us,” or “our”), a local handyman service based in Murrysville, Pennsylvania, collects, uses, discloses, and protects your personal information when you visit our website (thhpa.com), request a quote, book a service, or otherwise interact with us.We are a small, local business committed to protecting your privacy. We only collect the information necessary to provide our handyman and home repair services. We do not sell your personal information to third parties.By using our website or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect two main types of information:

Information You Provide to Us

  • Contact and service details: name, email address, phone number, mailing/service address, and descriptions of the job or issue.

  • Photos or other details you voluntarily share when requesting a quote or scheduling service.

  • Payment information (if you pay online) — processed securely by our third-party payment providers.

Information Collected Automatically:

  • Usage data such as your IP address, browser type, device information, and pages visited.

  • Cookies and similar technologies used for basic site functionality, remembering preferences, and anonymous traffic analysis.

We do not knowingly collect sensitive personal information (such as Social Security numbers, health data, or biometric data) unless it is strictly necessary for a service and you provide it voluntarily.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries, provide quotes, schedule and perform services.

  • Communicate about appointments, updates, invoices, or follow-ups.

  • Improve our website and services through anonymous analysis.

  • Maintain records for accounting, tax, warranty, or legal purposes.

  • Comply with legal obligations.

We do not use your information for unrelated marketing unless you explicitly opt in.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only in these limited cases:

  • With trusted service providers (e.g., website hosting, email services, payment processors, scheduling tools) who are contractually required to keep your data secure and confidential.

  • With licensed subcontractors only when necessary to complete a job (we share only the minimum information required, such as name, address, and job details).

  • When required by law, court order, or government request (including Pennsylvania’s data breach notification laws).

  • In the event of a business transfer (merger, acquisition, or sale of assets).

4. Cookies and Tracking Technologies and Data Security

We use essential cookies for site functionality and performance cookies (e.g., Google Analytics or Wix Analytics) to understand how visitors use our site. You can manage or disable cookies through your browser settings. We do not use tracking for targeted advertising.

We use reasonable administrative, technical, and physical safeguards (including HTTPS encryption) to protect your information. However, no security system is completely foolproof, so we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described above or as required by law.

  • General inquiries: typically 1–2 years.

  • Service and financial records: up to 7 years (or longer if required for tax/warranty purposes).

When no longer needed, we securely delete or anonymize the data.

6. Your Rights and Choices

You may have the following rights regarding your personal information:

  • Request access to the data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (subject to legal or legitimate business needs).

  • Opt out of certain processing (e.g., marketing emails).

To exercise these rights, contact us using the information below. We will respond to verifiable requests within 30 days. Although Pennsylvania does not currently have a comprehensive consumer privacy law applying to small businesses like ours, we voluntarily honor reasonable requests whenever possible.You can also manage cookies and marketing communications through your browser or by replying to our emails.

7. Children's Privacy

Our Site and services are not directed to anyone under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such data, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised "Last updated" date. We encourage you to review it periodically.

6. Your Rights and Choices

f you have questions about this Privacy Policy or our data practices, please contact us:
The Honest Handyman LLC
info@THHPA.com

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